Privacy Policy

Effective Date: 22 July 2026

1. Introduction and Contact Information

LANYVA respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you:

• Visit or use the LANYVA website or applications

• Create a customer or seller account

• Purchase or sell products through LANYVA

• Contact customer support

• Subscribe to marketing communications

• Submit reviews, enquiries, returns, or complaints

• Otherwise interact with LANYVA

LANYVA operates a curated online marketplace connecting customers with approved independent sellers, brands, manufacturers, delivery providers, and fulfilment partners.

For the purposes of applicable data-protection laws, LANYVA is generally responsible for the personal data it collects and controls through the Platform. Independent sellers and service providers may also be responsible for personal data they process for their own legally permitted purposes.

LANYVA contact details

Company Name: Lanyva

Registered Address: Riyadh, Saudi Arabia

Country of Registration: Saudi Arabia

Business Registration Number: 7052768152

Email: support@lanyva.com

Website: lanyva.com/en

Questions or requests concerning personal data may be sent to support@lanyva.com with the subject line "Privacy Request."

2. Information We Collect

Information You Provide

Depending on how you use LANYVA, we may collect:

• Full name

• Email address

• Mobile number

• Billing and delivery addresses

• Account username and encrypted password

• Language and communication preferences

• Order, payment, delivery, return, refund, and exchange information

• Product reviews, ratings, photographs, and other submitted content

• Customer-support messages and complaint records

• Marketing preferences

• Information submitted through forms, surveys, competitions, or promotions

• Any other information you voluntarily provide

Payment Information

Payments may be processed by approved third-party payment providers.

Depending on the payment method, LANYVA may receive transaction information such as:

• Payment status

• Payment method

• Transaction reference

• Amount paid

• Refund status

• Limited payment-card information where permitted

Payment providers may separately collect and process full card, bank-account, wallet, or identity-verification information under their own privacy terms.

Seller Information

If you register or operate as a Seller, we may collect:

• Business and trading names

• Commercial registration and licence information

• Business address and contact details

• Identity and authorization documents

• Tax and VAT information

• Bank and payout details

• Product, inventory, sales, return, and fulfilment data

• Certificates supporting product, organic, ethical, or sustainability claims

• Seller-performance and customer-service records

• Information required for fraud prevention, regulatory checks, or marketplace verification

Information Collected Automatically

When you use the Platform, we may automatically collect:

• Internet Protocol address

• Browser type and version

• Device type and operating system

• Device identifiers

• Language and approximate location

• Login time and activity

• Pages, products, and links viewed

• Search terms and browsing activity

• Referring website

• Shopping-cart activity

• Error, performance, and security logs

• Cookie and similar-technology information

Information From Other Sources

We may receive information from:

• Marketplace sellers

• Payment and fraud-prevention providers

• Delivery and fulfilment partners

• Identity or business-verification providers

• Marketing and analytics providers

• Social-media platforms when you interact with LANYVA

• Public business registers

• Government or regulatory authorities where permitted by law