Shipping and Delivery Policy

This Shipping and Delivery Policy explains how orders placed through LANYVA are processed, shipped, tracked, and delivered.

LANYVA is an online marketplace where products may be supplied and shipped by different approved sellers or fulfillment partners. As a result, processing times, delivery methods, and delivery dates may vary by product, seller, and destination.

Most orders are processed within 1–3 business days after payment has been successfully confirmed.

Order processing may include:

• Confirming product availability

• Verifying payment and delivery information

• Preparing and packaging the order

• Transferring the package to the delivery provider

Orders placed during weekends, public holidays, promotional campaigns, or periods of high demand may require additional processing time.

Custom-made, personalised, pre-order, or special-handling products may have longer processing times. Any additional processing period will be displayed on the product page or communicated to the customer.

If a product becomes unavailable after an order has been placed, LANYVA may offer an alternative, cancel the affected item, or issue a refund using the original payment method.

Available shipping methods, charges, and estimated delivery times are displayed during checkout.

Shipping charges may depend on:

• Delivery location

• Package weight and dimensions

• Selected delivery method

• Product type

• Seller or fulfilment location

• Remote-area or special-handling requirements

The following estimated delivery options may be available:

• Standard Delivery: 5–7 business days after dispatch

• Express Delivery: 2–3 business days after dispatch

• Next-Business-Day Delivery: 1 business day after dispatch for eligible orders

• International Delivery: 7–14 business days after dispatch, where available

Delivery estimates begin after the order has been dispatched. They are provided as estimates and are not guaranteed delivery dates.

Delivery may be delayed due to customs inspections, public holidays, weather conditions, courier disruptions, incorrect address information, government restrictions, or other circumstances outside LANYVA's reasonable control.

An order may contain products from different sellers or fulfilment locations.

In such cases:

• Products may arrive in separate packages

• Packages may be delivered on different dates

• Different delivery providers may be used

• Each package may have a separate tracking number

Where LANYVA or a seller divides an order after checkout, the customer will not be charged an additional shipping fee unless the charge was clearly disclosed before payment.

LANYVA currently delivers eligible products within:

• The Kingdom of Saudi Arabia

• The United Arab Emirates

Delivery availability, shipping charges, and estimated delivery times will be displayed during checkout and may vary depending on the product, seller, fulfillment location, and delivery address.

Orders delivered within Saudi Arabia are treated as domestic shipments.

Orders shipped from Saudi Arabia to the UAE, or from the UAE to Saudi Arabia, may be treated as cross-border shipments and may be subject to:

• Customs duties

• Import taxes

• Value-added tax

• Customs processing fees

• Other charges imposed by the relevant authorities

Unless expressly stated during checkout, customs duties, taxes, and related charges are not included in the product price or shipping fee and must be paid by the recipient.

Customers are responsible for providing accurate delivery, identification, and customs information when requested. LANYVA is not responsible for delays caused by customs inspections, missing documents, or charges imposed by customs authorities.

If a cross-border shipment is refused, abandoned, or returned because the recipient does not pay the required charges, provide requested documents, or collect the package, reasonable return and customs-related costs may be deducted from the refundable amount where permitted by applicable law.

LANYVA does not currently ship to countries outside Saudi Arabia and the UAE unless expressly confirmed by LANYVA Customer Support.

Once an order has been dispatched, tracking information may be provided through:

• The customer's LANYVA account

• Email

• SMS or mobile notification

• The delivery provider's tracking service

Tracking information may take up to 24–48 hours after dispatch to become active.

Depending on the order, the delivery provider may require:

• A signature

• A delivery code or one-time password

• Identity confirmation

• Confirmation from an authorised recipient

Customers are responsible for providing a complete and accurate delivery address, including an active telephone number and any necessary building, apartment, district, or access details.

A shipment may be considered delivered when the delivery provider records successful delivery to the stated address, an authorised recipient, building reception, security desk, collection point, or another approved delivery location.

Customers should check their delivery details carefully before completing an order.

Address changes may be requested before dispatch, but LANYVA cannot guarantee that a change can be completed once processing has started.

If delivery fails because of:

• An incorrect or incomplete address

• Recipient unavailability

• Failure to respond to the courier

• Refusal to accept the package

• Failure to collect the shipment

the package may be returned to the seller or fulfilment centre. Additional delivery or reshipping charges may apply where permitted by applicable law.

Certain products may not be available for delivery to all locations.

Restrictions may apply to:

• Post office boxes

• Remote or non-serviceable areas

• Oversized or unusually heavy products

• Batteries, liquids, fragrances, aerosols, or restricted materials

• Products requiring temperature-controlled delivery

• Products prohibited by destination-country regulations

• Countries or locations subject to legal, trade, or courier restrictions

If an order cannot be delivered, LANYVA may request an alternative address or cancel and refund the affected product.

Customers should inspect their packages promptly after delivery.

If a package arrives damaged, opened, tampered with, incomplete, or contains an incorrect product, contact LANYVA Customer Support as soon as possible, preferably within 48 hours of delivery.

Please provide:

• The order number

• A description of the issue

• Photographs of the external packaging

• A photograph of the shipping label

• Photographs or video of the affected product

Customers should retain the product, packaging, shipping label, and delivery materials until the matter has been reviewed.

Where a claim is verified, LANYVA may arrange a replacement, exchange, refund, repair, or another appropriate remedy in accordance with the applicable Return and Exchange Policy and consumer protection requirements.

Contact LANYVA Customer Support if:

• The estimated delivery period has passed

• Tracking has not been updated for an unreasonable period

• The courier confirms that the package cannot be located

• Tracking shows delivery, but the package cannot be found

Before reporting a delivered-but-missing package, customers should check with household members, neighbours, building reception, security personnel, and any safe delivery locations.

LANYVA will coordinate with the seller and delivery provider to investigate the shipment.

If a shipment is confirmed as lost before successful delivery, LANYVA may provide a replacement or refund, subject to product availability and the investigation outcome.

If a package appears to have been stolen after confirmed delivery, the customer should contact LANYVA Customer Support and, where appropriate, building security or the relevant local authorities.

LANYVA may assist by providing available tracking and delivery information. Each claim will be reviewed based on the courier's delivery evidence, delivery instructions, applicable law, and the circumstances of the case.

Customers are encouraged to use a secure delivery location, particularly for high-value orders.

LANYVA may cancel an order or individual product before delivery when:

• The product is unavailable

• The seller cannot fulfil the order

• The delivery address is not serviceable

• Legal or shipping restrictions apply

• Payment or customer information cannot be verified

• Delivery cannot reasonably be completed

Where an order or product is cancelled before successful delivery, the eligible amount paid will be refunded using the original payment method.

For shipping questions, tracking assistance, delayed deliveries, or damaged or missing packages, contact:

Legal Company Name: Lanyva

Registered Address: Riyadh, Saudi Arabia

Country of Registration: Saudi Arabia

Business Registration Number: 7052768152

Support Email: support@lanyva.com

Website: https://lanyva.com/en

Customers should include their order number, registered email address or telephone number, and a clear description of the issue when contacting support.

LANYVA may update this Shipping and Delivery Policy to reflect changes in marketplace operations, delivery providers, shipping methods, legal requirements, or customer service procedures.

The latest version will be published on the LANYVA website with its effective date.

Nothing in this policy limits any consumer right that cannot legally be excluded or restricted under applicable law.