Return & Refund Details

At LANYVA, most products can be returned within 14 days of delivery if they are unused, undamaged, and in their original packaging with tags attached. Our return policy is designed to support a smooth online shopping experience for customers purchasing sustainable fashion, organic products, and lifestyle essentials.

Some items are not eligible for return due to hygiene, customization, or product safety reasons. These may include custom-made products, underwear, swimwear, cosmetics, and items without original tags. However, damaged, defective, or incorrectly delivered products will be reviewed under our customer-friendly return and refund policy.

Once your returned item is received and inspected, our team will notify you about the approval status. If approved, your refund will be processed to the original payment method within 15 business days, ensuring a clear and reliable refund process for LANYVA online marketplace customers.

For exchanges, the returned product must be received, inspected, and approved before the replacement is processed. If your selected exchange item has a price difference, the amount will be adjusted accordingly. LANYVA aims to make product exchanges simple, transparent, and convenient for every shopper.

If you receive a damaged, defective, or incorrect item, please contact LANYVA immediately with clear photos and order details. Our support team will review your request and arrange a return, replacement, or suitable resolution, helping you shop sustainable fashion and organic lifestyle products with confidence.